FAQ - Frequently Asked Questions

Yes, Gastro-Nik is a purely B2B specialist retailer for catering supplies. All displayed prices are net prices plus statutory VAT.

• Advance payment / bank transfer
• Credit card (Visa, Mastercard)
• PayPal

No. We only deliver against advance payment, credit card or PayPal — also to business customers. For larger projects we are happy to provide you with a binding offer in advance.

The delivery time is generally 3-7 working days. For large appliances, delivery may take longer.

For orders below this value: €11.90 flat rate shipping charge.

Yes! Details on our shipping cost page.

Consumers have a statutory right of withdrawal of 14 days. Details can be found in our cancellation policy. For commercial customers (B2B) there is no statutory right of withdrawal.

Appliances from our catering manufacturers come with a manufacturer's warranty of 6 to 24 months depending on the manufacturer; details are on the warranty page. In case of warranty claims, please contact us with your order number.

On request we arrange specialist companies for installation in your region.