FAQ - Frequently Asked Questions

Answers to the most important questions about GASTRO-NIK

Order & Payment

Does Gastro-Nik sell to private customers as well as business customers?

Yes, GASTRO-NIK is a pure B2B specialist retailer for catering supplies. All displayed prices are net prices plus statutory VAT.

Which payment methods are accepted?
  • Prepayment / Bank transfer
  • Credit card (Visa, Mastercard)
  • (for existing customers)
Can I order on invoice?

Yes, we offer this to verified business customers after credit check. Contact us at info@gastro-nik.com.

Shipping & Delivery

How long does delivery take?

The delivery time is generally 3-7 working days. Delivery times for large appliances may be longer.

From what order value is shipping free?
✓ Free shipping from € 299.00 net!

For orders below this value: €11.90 flat rate shipping.

Do you also deliver to Austria?

Yes! Details on our Shipping Costs page.

Service & Warranty

Is there a right of withdrawal?
Important for B2B customers

Consumers have a statutory right of withdrawal of 14 days. Details can be found in our cancellation policy. There is no statutory right of withdrawal for commercial customers (B2B).

How does the warranty work?

All products come with a manufacturer's warranty (12-24 months). In case of warranty claims, contact us with your order number.

Do you offer installation?

On request, we mediate specialist companies for installation in your region.

Any more questions?

Our team will be happy to help!

+49 6724 2069393
Mon-Fri 9am-5pm
info@gastro-nik.com
Response within 24h

Last updated on 31 July 2026.

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